RETURN POLICY PROCEDURES

  1. Download the Intellitronix Return/Repair Form above and fill in the information on the form about the product.

  2. Place the product being returned in the original packaging that it came in and include a copy of the completed Intellitronix Return/Repair Form.

  3. All packages must be accompanied with an RMA Number. 

       Please call Technical Support at +1 440-359-7200 Ext. 203
       to receive an RMA Number. 

   4. ​Mail the product being returned with the completed
       Return/Repair Form  and a copy of the original sales
       invoice to:

            Intellitronix

            34099 Melinz Parkway

            Eastlake, Ohio 44095

​Request for Product Refund

  1. ​All returns for a refund must have a completed Intellitronix Return/Repair Form included in the package with the returned product.

  2. If the return is for a product that is not defective, a 20% restocking fee will be charged. The product must be in the same pristine condition that it was sent to you.

  3. Proof of purchase is required. Please include a copy of the original sales order with the returned product.

  4. All product must be returned undamaged and in working order in the original packaging including plexiglass, sending units, mounting hardware, or we will apply additional charges for product and accessories not returned.

  5. All refunds will be reviewed by the Accounting Office.

Intellitronix Return/Repair Form

The Intellitronix Return/Repair Form is now editable online. Click on the form and fill in your return/repair information, reason for returning along with the product and your contact information.

Save as a .pdf document to your computer. Print and then Send as an attachment via email to support@intellitronix.com.

​You can also copy and paste into an email and send to support@intellitronix.com. 

​Below are the Intellitronix Return/Repair Procedures:

"All RETURNS & REPAIRS must have
  a Return Authorization Number"

Intellitronix Return/Repair Procedures

Lifetime Factory Warranty

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34099 Melinz Pkwy Unit E, Eastlake, OH 44095 USA

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