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LIFETIME FACTORY WARRANTY

 

Intellitronix Corporation offers a Lifetime Factory Warranty on its products. The warranty certifies that the product will be free of defects in materials and workmanship. The warranty is limited to the repair or replacement of parts and does not include labor or transportation costs to ship the product back to the factory. The product return MUST be accompanied with dated proof of purchase. Warranty applies to original purchaser only. Improper use or installation, accident, water damage, abuse, unauthorized repairs or alterations voids this warranty. The manufacturer is free of any liability for damages due to breach of any written or implied warranty on all products made by the Intellitronix.

REPAIR  POLICY/ PROCEDURES

  1. Download the Intellitronix Repair  Form and fill in the information on the form about the product.

  2. Include a copy of the completed Intellitronix Repair Form.

  3. Please call Technical Support at +1 440-210-7646  to receive an RMA Number. 

  4. All packages must be accompanied with an RMA Number, please write this number on the outside of the package for identification. 

  5. ​Mail the product being returned with the completed Repair Form  and a copy of the original sales invoice to:

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            Intellitronix Tech Support

            34099 Melinz Parkway Unit E

            Eastlake, Ohio 44095 USA​

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REFUND POLICY/ PROCEDURES

  1. All returns for a refund must have a completed Intellitronix Return Form included in the package with the returned product.

  2. If the return is for a product that is not defective, a 20% restocking fee will be charged. The product must be in the same pristine condition that it was sent to you.

  3. Proof of purchase is required and the product must have been purchases through Intellitronix directly. Please include a copy of the original sales order with the returned product.

  4. All packages must be accompanied with an RMA Number, please write this number on the outside of the package for identification.

  5. All product must be returned undamaged and in working order in the original packaging including plexiglass, sending units, mounting hardware, or we will apply additional charges for product and accessories not returned.

  6. All refunds will be reviewed by the Accounting Office.

All RETURNS & REPAIRS must have a Return Authorization Number for processing

Intellitronix Return/Repair Forms

For
Return

For
Repair

The Intellitronix Return/Repair Form is now editable online. Click on the form and fill in your return/repair information, reason for returning along with the product and your contact information.

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Save as a .pdf document to your computer. Print and then Send as an attachment via email to support@intellitronix.com.

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​You can also copy and paste into an email and send to support@intellitronix.com. 

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