Are you passionate about classic cars and trucks? Do you have a knack for troubleshooting and solving technical challenges? Intellitronix, a leading innovator in automotive technology, is seeking a dedicated and knowledgeable Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in ensuring our customers have a smooth and successful installation experience for our cutting-edge digital dashboards in their beloved classic vehicles.

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Key Responsibilities:

• Installation Guru: Be the go-to expert for customers navigating the installation process of our digital dashboards in their classic cars and trucks.

• Troubleshooting Extraordinaire: Assist customers in identifying and resolving technical issues that may arise during installation, ensuring they have a seamless and frustration-free experience.

• Patient Problem Solver: Patience is your virtue. Guide customers through step-by-step solutions, providing clear instructions and concise explanations.

• Clear Communicator: Effectively communicate complex technical information in a simple and understandable manner, whether through phone calls, emails, or online chat.

• Product Advocate: Collaborate with our engineering and product teams to provide valuable customer feedback, contributing to the continuous improvement of our products.

• Empathetic Listener: Understand customer concerns and challenges, demonstrating empathy while offering effective solutions.

• Documentation Prodigy: Create and maintain comprehensive installation guides and troubleshooting documentation, ensuring accuracy and relevance.

• Passion for Classic Cars: Share your enthusiasm for classic automobiles, connecting with customers on a shared love for automotive history and restoration. Are cars and trucks a passion? Do you enjoy providing customer service?

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 Freshdesk or Zendesk experience is a plus.

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Qualifications:

• Automotive Enthusiast: A genuine passion for classic cars, trucks, and automotive culture is a must.

• Technical Acumen: Solid understanding of automotive electrical systems and basic electronics. Previous experience with dashboard installations is a plus.

• Problem-Solving Prowess: Proven ability to diagnose and resolve technical issues methodically and efficiently.

• Customer-Centric Attitude: A dedication to providing exceptional customer service, with strong communication and interpersonal skills.

• Detail-Oriented: Meticulous attention to detail, ensuring accurate information is provided to customers and internal teams.

• Team Player: Collaborative spirit, willing to work closely with cross-functional teams to enhance the overall customer experience.

• Adaptability: Thrive in a dynamic and ever-evolving environment, open to learning about new products and technologies.

• Tech-Savvy: Proficient with software applications, online platforms, and communication tools.

• Resourceful Researcher: Capable of conducting independent research to stay up-to-date with industry trends and emerging technologies.